Return & Refund Policy

Customer are advisable to inspect the furniture carefully for damages before sign the delivery order. Though rare, there is a possibility of manufacturing defects or even furniture being damaged during transportation. Should you detect any damage or defects like knocks, dent or cracks, inform us immediately or email to hello@furnituredirect.com.my

Once the item is back at our warehouse it will be inspected by our team and refund will be issue within 7 working days if the defect caused by manufacturer.

In rare cases where product have minor scratches and dents, we will be touched up, repaired or replaced.

Refund Policy

If there is any quality issue on the product you have order or last minute no stock due to fast selling, we will make the refund to you in 5-7 working days.

Any refunds processed shall be via the original payment method for easier tracking of money movement.

NO acceptance of refund due to actual product colour and product photo colour in website are different. Actual product color may vary from the images shown.

Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image’s color.

Home Direct Group Sdn Bhd cannot guarantee that the color you see accurately portrays the true color of the product.

We strictly do not accept return and refund for change of mind.